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FAQ

  • 01

    How do I make room reservation?

    Please call (607) 759 7555/ 5018/ 5991 for our Reservation Department.

  • 02

    How do I check in using my reservation ticket?

    Please show your reservation ticket to our front reception.

  • 03

    What is the time for check in and check out?

    Check in is 2pm and check out is 12noon.

  • 04

    Where is UK Agro Resort located?

    Click here for our location map.

  • 05

    How can I purchase UK products?

    You can buy UK products at UK Agro Resort or online by clicking here.

  • 06

    Are there any sales agents for UK Goat Milk in Malaysia?

    Yes. We have sales agents for UK Goat Milk in other states. Please call or email us and we will refer you to our sales agents.

  • 07

    How can I make the payment for online shopping?

    Enter your Visa/Mastercard number and particulars. Your payment will be processed by Mobile88.com Sdn. Bhd. We also accept online banking or transfer payment methods. Please call (607) 759 7555 for online shopping assistance.

  • 08

    How much is the postage fee?

    Click here for the postage fee.

  • 09

    When can I receive the products?

    Please allow 3 to 5 business days for deliveries within Malaysia. We will only process your order once we have received an acknowledgement of payment from you. Orders will only be shipped after the payment has been cleared. Once the shipment is out, we will furnish you with the Shipment Tracking Number by email.

  • 10

    What should I do if the product does not reach me?

    All items purchased from ukfarm.com.my are made based on the Shipment contract. Should there be transportation or shipping errors, please call (607) 759 7555 for assistance.

  • 11

    I received damaged/wrong/insufficient products.What can I do?

    In the case that the good(s) received is damaged/wrong/insufficient, he/she must immediately notify the company within three (3) working days from the date of receipt. We will exchange the goods and bear the delivery charges.

  • 12

    Can I cancel my order?

    Customer can not cancel the order after the receipt issued.

  • 13

    When is the training course available?

    Click here for training course schedule.

  • 14

    Does UK Farm provide consultancy services?

    Yes. We provide consultation services using email and phone.